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Old inn, new guests: modernise without losing your regulars

The regulars' table on Friday, roast pork on Sunday, the wedding in the function room: a traditional inn lives on habits. Anyone taking one over or giving it a new direction still faces the question of how the house will be full in ten years' time, when the most loyal guests are getting fewer. The good news: modernising does not mean turning everything upside down. This guide shows step by step what to keep, what to change carefully and what to add, from the menu and the dining room to the website relaunch, with funding options in Austria and Germany.

17 min readUpdated: November 2026

For:InnsRestaurants
Guests browsing a printed menu at the wooden table of a country inn

Key points at a glance

  • According to the credit agency Creditreform, the German hospitality industry saw more than 11,000 insolvencies between 2020 and 2025, and in 2024 and 2025 alone around 24,500 pubs, restaurants and bars gave up. Examples show, however, that houses with a clear profile, celebrations and events have a good chance.
  • Start with an honest review: figures, conversations with regulars and staff, a look at your reviews. Only then decide what stays and what changes.
  • Classics stay, new things are added: a fixed core menu with the regulars' favourite dishes, plus a seasonal menu, vegetarian inn dishes and smaller portions.
  • Change step by step and announce it. Regulars cope well with new things if they hear about them early and their seat, their beer and their dish stay.
  • The website relaunch tells the story of the house, shows real photos, puts the menu online as text and makes booking easy, without getting rid of the phone.
  • There is funding for takeovers and investments, for example the Lower Austrian Wirtshausprämie (applications until 31 December 2026 at the latest), the ÖHT's erp tourism loan in Austria and state programmes in Germany (as of November 2026). As a rule, you apply before the project starts.

This post is general information and does not replace legal or tax advice. Rules change and some differ between federal states: check the details with your chamber of commerce (WKO) or IHK, the competent authority or your tax adviser.

Dying inns: why traditional pubs need to reinvent themselves

Headlines about the “Wirtshaussterben”, the dying of traditional inns, have a real background. According to an analysis by the credit agency Creditreform from March 2026, the German hospitality industry recorded more than 11,000 insolvencies between 2020 and 2025, and in 2024 and 2025 alone around 24,500 pubs, restaurants and bars gave up. In Brandenburg, the hospitality association DEHOGA Brandenburg estimates that of the roughly 1,900 country inns that once existed, perhaps 500 are left. The reasons are well known: higher prices for food and energy, higher staff costs, difficulty finding staff in the countryside and guests who drop in for a spontaneous beer less often.

At the same time, many houses show that there is another way. An inn in Brandenburg that has existed for more than 200 years now lives mainly from planned occasions such as birthdays, funerals and Christmas parties, and it rents out rooms. From Bodenmais in Lower Bavaria, the magazine KOMMUNAL reported in 2020 that two young locals had bought the empty “Alte Post” on the market square, renovated it and reopened it as the “Rote Res” with a bar, a restaurant with a lunch menu and a hall for parties and concerts. The pattern behind it: an inn does not survive as a copy of the past, but as a place with a clear profile, fixed occasions and reasons to come back.

Taking stock: what stays and what changes

Before you repaint walls or cut dishes, gather facts. Who brings in the revenue today? Often it is less the evenings at the bar than the lunch menu, celebrations in the function room and Sunday lunches. Analyse your till data by weekday, time and product group, and see which dishes sell well and which hardly anyone orders. Your online reviews also show what guests praise and what bothers them, as described in the guide to Google reviews in hospitality.

  1. 1

    Analyse the figures

    Revenue by weekday, time of day and product group, share of celebrations and events, food cost of the main dishes. This shows you which areas carry the house.

  2. 2

    Ask your regulars

    Talk to five to ten regulars, ideally at the regulars' table or at a small evening. Ask: what must never change? What do you miss? Who would you like to see here more often?

  3. 3

    Watch new guests

    Who comes for the first time and why? Cyclists, families, newcomers to the village, companies from the business park? What do they order, and do they come back?

  4. 4

    Involve your team

    Kitchen and service know exactly which processes get stuck and which wishes guests keep voicing. People who have a say will support changes later.

  5. 5

    Decide

    Sort everything into three columns: keep, change carefully, add. Set priorities by impact and cost.

Example of the three columns, different for every house
KeepChange carefullyAdd
The regulars' table and its timesLighting, seat cushions, acousticsVegetarian inn dishes
Classics such as roast pork, schnitzel, dumplingsPortion sizes, side dishes, presentationA seasonal menu that changes every few weeks
Beer from the local brewery, house wineDrinks list with regional juices and alcohol-free optionsEvents such as quiz nights, live music, cooking evenings
Function room for weddings, christenings, clubsOpening hours and closing daysWebsite with history, menu and booking
Name, sign, history of the houseLogo and lettering, gently refreshedInstagram and Google Business Profile, kept up to date

The menu: classics stay, new dishes join them

The menu carries the most emotion. Take a regular's favourite dish off it and you will hear about it for months. A proven approach is therefore a fixed core menu with the house classics and a changing seasonal menu on which you try new things. What works on the seasonal menu can later move to the core menu. The familiar stays, and regulars still regularly have a reason to order something new.

  • Make regional origin visible: meat from the farm in the next village, potatoes from the farmer, beer from the village. How to find suppliers and label origin honestly is covered in the guide to regional cuisine at your inn.
  • Vegetarian, inn style: Kasnocken or Käsespätzle (cheese noodles), mushroom goulash, Krautfleckerl (cabbage pasta), spinach dumplings or creamed mushrooms are traditional dishes without meat. They do not feel like a concession to fashion but like part of the cooking.
  • Smaller portions and sharing: half portions, senior plates and small dishes to share appeal to older regulars and young guests alike.
  • Less, but better: a shorter menu means less stock, less waste and more time for quality. Better twelve dishes that are spot on than 40 that come out of the freezer.
  • Lunch menu: for tradespeople, the municipal office and commuters, a quick, fairly priced lunch is often the main reason to come regularly.

New dishes and new suppliers change your food cost. Recalculate every dish per portion before it goes on the menu. The basics are explained in the guide to restaurant costing, and you can work out the selling price including VAT for Austria or Germany with the price calculator for hospitality.

Dining room, function room and beer garden: renew with care

Wood panelling, a tiled stove and the traditional corner with the crucifix are not a flaw for many young guests but exactly what they are looking for. What looks old is usually something else: poor lighting, worn cushions, plastic flowers, a noisy drinks fridge, plastic tablecloths or toilets that have not been renovated for decades. These points can often be improved on a manageable budget without touching the character of the house.

How to get it right

  • Warm, dimmable light instead of fluorescent tubes
  • Have old furniture restored instead of replacing it with catalogue pieces
  • Renew toilets and the entrance first, because every guest goes there
  • Leave the regulars' table where it is and make it clearly visible
  • Upgrade the beer garden with shade, a play corner and bike parking
  • Schedule renovations for quiet weeks and announce them beforehand

Better not

  • Rebuild the whole dining room at once and close for months
  • Remove history: old photos, club pennants, the sign above the door
  • Choose a style that suits the city but not the village
  • Play background music so loud that nobody at the regulars' table can talk
  • Invest only in looks and forget kitchen, ventilation and energy

For many country inns, the function room is the economic core. Weddings, christenings, birthdays, company parties, club evenings and funeral receptions bring plannable revenue, especially on days when the dining room is quiet. Modern equipment such as a projector, good acoustics and Wi-Fi also makes it attractive to companies and seminars. How to organise enquiries, menus and packages for celebrations is covered in the guide to celebrations at your inn.

Winning younger guests and new target groups

Young guests rarely end up in a village inn by chance. They need an occasion, and they often decide on their phone. So think about who else your house should be there for: young families from the new housing estate, cyclists and hiking groups, companies nearby, clubs, couples on a day trip. Each group has its own occasions and its own times.

Target groupOccasionWhat helps
Young adultsAfter-work drinks, quiz night, live music, public viewingFixed dates, Instagram, well-priced drinks, including alcohol-free
FamiliesSunday lunch, birthday, day outChildren's menu, play corner, high chairs, room for prams
Cyclists and hikersAfternoon stopHot food all day or a cold platter, bike racks, a note on your website and Google
Companies and the municipalityLunch, Christmas party, meetingQuick lunch, invoice to the company, room with equipment
Day trippers from the cityWeekend, seasonal weeksSeasonal menu, beer garden, online booking
  • Seasonal promotions as a rhythm: wild garlic weeks, asparagus season, game weeks, St Martin's goose. How to turn these into an annual calendar is shown in the guide to seasonal promotions at your inn.
  • Reinterpret traditions: a late-morning pint with music, the village fair (Kirtag or Kirchweih) in the beer garden, a dumpling cooking class, a beer tasting with the local brewery. The tradition stays, the format is new.
  • Review your opening hours: an extra closing day during the week may pay off if you offer hot food all day from Friday to Sunday in return. The trade-offs are covered in the guide to closing days in restaurants.
  • Be visible where young guests search: Instagram with photos from the kitchen, the dining room and events. Tips in the guide to Instagram for hospitality.

Website relaunch: history, photos, menu and booking

Many traditional inns have a website nobody has touched for years: the menu as a scanned PDF, old opening hours, photos from another era. Regulars do not care, they phone. For new guests, though, the website is often the first impression, before they even see the door. A relaunch is therefore one of the cheapest levers of the whole modernisation, and it need not put off regulars as long as the house is recognisable on it.

  • The story of the house: how long the inn has existed, which generation runs it today, what has changed and what stays. An old photo next to a new one says more than any text.
  • Real photos: dining room, function room, beer garden, the classics and the seasonal dishes, the team. No stock photos that guests immediately recognise as foreign. Tips for taking photos with your phone are in the guide to food photography.
  • Menu as text: core menu, seasonal menu and lunch menu directly on the page instead of a PDF, with prices and allergens. Why this matters for guests and Google is explained in the guide to the digital menu.
  • Book online, but also call: a clear button for table booking and the phone number clearly visible next to it. The guide to online reservations compares which solution suits your house.
  • Celebrations and function room: a separate page with room sizes, menu suggestions and contact, so wedding and company enquiries do not get lost on the phone.
  • Opening hours, closing day, kitchen hours: the same everywhere, on your website, on Google and on the door. Format them consistently with the opening hours generator.
Fully occupied inn dining room in the evening with warm light
Photos of the real dining room at its best show new guests what atmosphere to expect, and regulars recognise their inn.

Which content a hospitality website needs overall and in what order is covered in the guide Restaurant website: the 13 things your guests look for. The Google Business Profile is at least as important: that is where most new guests first see photos, reviews and opening hours. How to complete it is shown in the guide to the Google Business Profile.

How to get it right

  • Pick up the name, sign and colours of the house on the website
  • Announce what is new, but also show what stays
  • Keep the phone number prominent, as a tap-to-call link
  • Switch the menu in the restaurant and online at the same time
  • Keep the old web address and redirect old subpages

Better not

  • A design that looks like a big-city bistro rather than your house
  • Offer only online booking and get rid of the phone
  • Leave out the regulars' table or club dates
  • Show photos of dishes that do not exist
  • A new domain without redirects, so old links lead nowhere

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Funding and financing in Austria and Germany

Modernising costs money, especially when kitchen, ventilation, energy or toilets are involved. Before investing, calculate the revenue at which the new costs pay for themselves. The break-even calculator for hospitality is made for this. Also check which funding is available. Many programmes are limited in time, tied to budgets or only apply in individual federal states.

Selection, as of November 2026. Conditions change, check the current guideline.
ProgrammeCountryWhat it covers
Wirtshausprämie (Gastgeber in Niederösterreich)Austria, Lower AustriaOne-off grant of up to €10,000 for taking over or opening an inn from 1 January 2026. Conditions include: open at least four days a week all year round, hot meals, business kept running for at least five years, application before the project starts. Applications until the budget is used up, at the latest 31 December 2026.
Federal tourism funding (ÖHT)AustriaSubsidised loans, grants and guarantees for investments by tourism and leisure businesses, handled by the Austrian Hotel and Tourism Bank. For smaller projects there is the erp tourism loan (€10,000 to €1,000,000); costs incurred before the application are not funded. Depending on the federal state and location, follow-up funding is added.
State funding for hospitalityAustria, by federal stateSeveral federal states have their own investment funding for hospitality businesses. The funding offices of the Chamber of Commerce (WKO) can advise.
Funding for rural hospitalityGermany, Hesse45% of eligible costs, at most €30,000 per business, for small inns in rural areas, funding period 2026 to 2029, application before the project starts, usually by 15 September for the current year.
Other state programmesGermany, by federal stateBavaria had its own programme for modernising pubs and restaurants in 2019 and 2020, which is currently no longer listed on the Bavarian economics ministry's funding page. Current programmes are listed in the federal funding database (Förderdatenbank) and at your Chamber of Commerce (IHK).

Roadmap: a renewed inn in twelve months

  1. 1

    Months 1 to 2: take stock

    Analyse the figures, ask regulars and staff, read reviews, fill in the three columns keep, change, add.

  2. 2

    Months 2 to 3: sort out financing

    Estimate costs, calculate break-even, check funding and apply before awarding contracts.

  3. 3

    Months 3 to 4: website and Google

    Website relaunch with history, photos, menu as text and booking, complete the Google Business Profile.

  4. 4

    Months 4 to 6: renew the menu

    Define the core menu, introduce the first seasonal menu and vegetarian dishes, recalculate everything, invite regulars to a tasting.

  5. 5

    Months 6 to 9: dining room and beer garden

    Renew lighting, cushions, toilets and beer garden in quiet weeks, announce the work beforehand.

  6. 6

    Months 9 to 12: new occasions

    Launch the first events, seasonal weeks and offers for companies and families, evaluate what works and plan the annual calendar.

Checklist: modernising your inn

  • Revenue analysed by weekday, time of day and product group
  • Conversations held with regulars and staff
  • List: keep, change carefully, add
  • Core menu with classics and a changing seasonal menu
  • Vegetarian inn dishes and smaller portions on the menu
  • All dishes recalculated per portion
  • Lighting, cushions, toilets and entrance renewed, regulars' table in its place
  • Function room with equipment and its own page for celebrations
  • Website with history, real photos, menu as text and booking
  • Google Business Profile and opening hours the same everywhere
  • Funding checked and applied for before the project started
  • Annual calendar with seasonal weeks and events

Sources

Quick answers

Questions on this topic

How do I make an old inn attractive to young guests?

With occasions that appeal to young guests, such as quiz nights, live music, after-work drinks or seasonal weeks, with vegetarian inn dishes, a good alcohol-free selection, a well-kept dining room and a website and Google profile that show what you offer. Keep the character of the house: wood, history and regional cooking are exactly why many young guests come.

How do I stop regulars from staying away?

Ask for their opinion early, keep the regulars' table, favourite dishes and a few affordable classics, and change step by step rather than all at once. Announce what is new and invite regulars to taste the new menu, for example. People who are involved usually support changes.

Do I have to close for the modernisation?

Usually not. Much of the work, such as lighting, cushions, toilets or the beer garden, can be done in quiet weeks or during the annual holiday. Only major work on the kitchen, ventilation or building services often makes a longer closure unavoidable. Plan it for the slowest period and announce it on your website, on Google and on the door.

What funding is there for taking over or modernising an inn?

As of November 2026: Lower Austria offers the Wirtshausprämie, a one-off grant of up to €10,000 for a takeover or new opening from 2026, with applications until 31 December 2026 at the latest. Across Austria, the ÖHT funds investments by tourism and leisure businesses, plus state funding. In Germany there are state programmes such as the funding for rural hospitality in Hesse. As a rule, you apply before the project starts; the exact conditions are set out in each programme's guidelines.

Do I really need a new website for the fresh start?

If your website shows outdated opening hours, a PDF menu or old photos, yes. New guests usually decide on their phone whether to come. A website with the story, real photos, the menu as text and simple booking shows that things are happening at the house, while regulars still recognise it.

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